Privacy Policy - Black Swan Real Estate

Effective Date: 19 August 2026
Website: blackswanrealestate.ae

Black Swan Real Estate LLC (“Black Swan Real Estate“, “we“, “us” or “our“) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, process, disclose and protect personal data when you visit blackswanrealestate.ae, communicate with us, submit an enquiry, request information about a property, register on our website, subscribe to property updates or marketing communications, or otherwise use our real estate services.

We process personal data in accordance with applicable laws and regulations of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data, together with other applicable UAE laws and regulatory requirements.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Black Swan Real Estate LLC is a Dubai-based real estate company providing property-related services, including property sales, leasing, investment advisory, property sourcing and related real estate services in the UAE.

For the purposes of applicable data protection laws, Black Swan Real Estate LLC may act as the Controller of personal data collected through this website and through our business activities.

Contact Email: info@blackswanrealestate.ae
Website: blackswanrealestate.ae
Location: Dubai, United Arab Emirates

2. Personal Data We May Collect

Depending on your interaction with us, we may collect the following categories of personal information:

A. Contact Information

This may include:

Full name
Email address
Mobile or telephone number
WhatsApp number
Country of residence
Nationality, where relevant to a transaction
Preferred method of communication

B. Property Requirements

When you enquire about buying, selling, renting, leasing or investing in property, we may collect information such as:

Preferred location
Property type
Number of bedrooms
Budget or price range
Investment requirements
Rental requirements
Preferred payment plan
Property ownership details
Preferred completion or handover date
Saved property searches
Properties you have shortlisted or expressed interest in

C. Transaction and Identification Information

Where necessary to provide our services or complete a transaction, we may request additional information such as:

Emirates ID
Passport information
Visa or residency information
Proof of address
Property ownership documents
Title deed information
Bank or payment-related information
Mortgage-related information
Company documents where a property is being purchased or sold through a corporate entity
Know Your Customer (KYC) information
Source-of-funds or other compliance-related documents where legally required

We will only request such information where it is reasonably necessary for the relevant service, transaction or legal/regulatory requirement.

D. Website and Technical Information

When you use our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Approximate geographical location
Pages viewed
Date and time of visit
Referral source
Website interaction information
Cookie identifiers
Analytics and usage information

E. Communications

We may retain records of communications with you, including:

Emails
Contact-form enquiries
Telephone enquiries
WhatsApp messages
SMS communications
Property enquiry records
Meeting notes
Customer-service communications
Marketing preferences
Requests or complaints submitted to us

3. How We Collect Personal Data

We may collect personal data:

Directly from you when you contact us;
When you complete a form on our website;
When you request information about a property;
When you request property recommendations or updates;
When you subscribe to our newsletter;
When you create or use a website account;
When you communicate with our agents through telephone, email or WhatsApp;
When you meet one of our real estate consultants;
Through property portals or advertising platforms where you have submitted an enquiry;
Through referral partners, developers, property owners or other parties where permitted;
Through social media platforms where you interact with our advertisements or accounts;
Through cookies and similar technologies; and
From government, property, compliance or transaction-related sources where permitted by applicable law.

4. Why We Use Your Personal Data

We may process personal information for purposes including:

Property Services

To:

Respond to property enquiries;
Recommend properties matching your requirements;
Arrange property viewings;
Assist with buying, selling or leasing properties;
Communicate property availability, pricing and payment plans;
Facilitate negotiations;
Assist with property-related documentation;
Coordinate with developers, property owners, buyers, sellers, landlords or tenants;
Provide property investment information and related services.

Customer Relationship Management

We may use your information to:

Maintain your customer profile;
Record your property preferences;
Keep track of enquiries and communications;
Assign an appropriate property consultant;
Follow up on enquiries;
Provide customer support; and
Improve our service to you.

Legal and Regulatory Compliance

We may process personal information where necessary to:

Verify identity;
Perform KYC or compliance checks;
Meet anti-money laundering and other regulatory requirements;
Maintain transaction records;
Respond to lawful requests from government authorities;
Protect or defend legal rights;
Prevent fraud or misuse of our services; and
Fulfil other obligations imposed under UAE law.

Website Administration and Improvement

We may use website information to:

Maintain and secure the website;
Understand how visitors use the website;
Identify technical issues;
Improve functionality and user experience;
Analyse website traffic and performance; and
Protect against fraud, misuse or cybersecurity threats.

5. Legal Basis for Processing

Where required under applicable UAE data protection laws, we process personal data based on an appropriate legal basis.

Depending on the circumstances, processing may be based on:

Your consent;
Steps necessary to provide a service requested by you;
Performance of a contractual obligation;
Compliance with legal or regulatory obligations;
Establishment, exercise or defence of legal claims; or
Another lawful ground permitted under applicable UAE legislation.

Where processing is based on your consent, you may withdraw that consent in accordance with applicable law.

Withdrawal of consent will not affect processing that was lawfully undertaken before the withdrawal.

6. Marketing Communications

Where you have requested property updates or agreed to receive marketing communications, we may contact you regarding:

New property listings;
Off-plan property launches;
Investment opportunities;
Property offers;
Market updates;
Real estate services;
Events; and
Other relevant Black Swan Real Estate services.

Communications may be made through channels such as:

Email
Telephone
SMS
WhatsApp
Social media or digital advertising channels

We will process personal data for direct marketing in accordance with applicable UAE data protection, consumer protection and telemarketing requirements.

You may opt out of promotional communications at any time by:

Using an unsubscribe option where provided;
Replying with an opt-out request;
Informing the consultant contacting you; or
Emailing info@blackswanrealestate.ae.

Opting out of promotional communications will not prevent us from sending necessary service or transaction-related communications.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, understand website usage and improve our services.

Cookies may include:

Essential Cookies: Necessary for basic website operation, security and functionality.

Preference Cookies: Used to remember certain website preferences.

Analytics Cookies: Used to understand website traffic and visitor interaction.

Marketing Cookies: Where used and permitted, these may help us measure advertising campaigns or provide more relevant advertising.

Where required, non-essential cookies will be used in accordance with your cookie preferences or consent.

You may also control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Sharing Personal Data

We do not sell personal information.

We may, however, share personal information where reasonably necessary for providing our services, completing a property transaction or meeting legal obligations.

Recipients may include:

Property developers;
Property owners or landlords;
Buyers, sellers or tenants where necessary for a transaction;
Dubai Land Department and relevant real estate authorities;
Government agencies and regulatory authorities;
Trustee offices and other authorised transaction centres;
Banks and mortgage providers;
Valuation providers;
Legal and professional advisers;
Property management providers;
KYC, AML and compliance service providers;
IT service providers;
Website hosting providers;
CRM providers;
Email and communications providers;
Cloud-storage providers;
Analytics providers;
Advertising platforms;
Social-media platforms;
Payment service providers where applicable; and
Other service providers acting on our behalf.

We seek to limit disclosure to the information reasonably necessary for the relevant purpose.

9. International Transfer of Personal Data

Some of our technology, cloud, CRM, communication, marketing or service providers may process or store information outside the UAE.

Where personal data is transferred outside the UAE, we will seek to ensure that such transfers are carried out in accordance with applicable UAE data protection requirements and that appropriate safeguards are used where required.

10. Data Retention

We retain personal data only for as long as reasonably necessary for:

The purpose for which it was collected;
Providing our services;
Maintaining appropriate transaction records;
Meeting regulatory or compliance requirements;
Resolving disputes;
Establishing or defending legal claims; and
Complying with applicable UAE laws.

Retention periods may vary depending on the nature of the information and the transaction concerned.

Once information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

11. Data Security

We take reasonable administrative, organisational and technical measures designed to protect personal information against:

Unauthorised access;
Unauthorised disclosure;
Accidental loss;
Misuse;
Alteration;
Destruction; and
Other unlawful processing.

Measures may include access controls, password protection, restricted employee access, appropriate technology safeguards, secure storage and internal procedures.

However, no internet-based service or electronic storage system can guarantee absolute security.

12. Personal Data Breaches

If a personal data breach occurs, we will investigate the incident and take reasonable measures to contain and address it.

Where required under applicable UAE law, we will notify the appropriate regulatory authority and/or affected individuals when the breach is likely to affect the privacy, confidentiality or security of their personal data.

13. Your Personal Data Rights

Subject to applicable UAE law and any lawful exceptions, you may have rights concerning your personal information, including the right to:

Obtain information about the personal data we process about you;
Request access to your personal data;
Request correction of inaccurate or incomplete information;
Request deletion of personal data in appropriate circumstances;
Request restriction or cessation of certain processing;
Object to certain processing where permitted;
Withdraw consent where processing is based on consent;
Request transfer of eligible personal data where technically feasible; and
Object to certain decisions based solely on automated processing where applicable.

Certain rights may be restricted where continued processing or retention is necessary for legal, regulatory, contractual, compliance or legal-claim purposes.

To exercise a privacy right, please contact:

info@blackswanrealestate.ae

We may need to verify your identity before completing a request to protect your information against unauthorised disclosure.

14. Automated Processing and Profiling

We may use technology and analytics to organise enquiries, understand property preferences, analyse website activity or identify properties that may be relevant to customers.

We do not intend to make decisions producing legal or similarly significant effects on individuals solely through automated processing unless permitted by applicable law and appropriate information and safeguards are provided.

15. Third-Party Websites and Platforms

Our website may contain links to third-party websites, property portals, social-media platforms, developer websites, payment providers or other external services.

Those third parties operate independently and may have their own privacy policies and data-processing practices.

Black Swan Real Estate LLC is not responsible for the privacy practices of third-party websites or platforms that are outside our control.

We recommend reviewing the applicable privacy policy before providing personal information to a third party.

16. Social Media and Messaging Platforms

If you communicate with us through services such as WhatsApp, Instagram, Facebook or other third-party communication platforms, your information may also be processed by the provider of that platform according to its own privacy terms.

Information you voluntarily send to our representatives through these channels may be stored in our CRM, customer records or communication systems where appropriate for providing our services.

17. Children and Minors

Our website and real estate services are intended primarily for adults capable of entering into property-related transactions.

We do not intentionally seek to collect personal data from children for marketing purposes.

Where information relating to a minor is required in connection with a legitimate property transaction, inheritance, ownership arrangement or other lawful matter, appropriate parental, guardian or legal-authority requirements will be followed where applicable.

18. Accuracy of Information

You are encouraged to provide accurate and up-to-date information.

If you believe personal information held by us is incorrect or has changed, please contact us so that we can update our records where appropriate.

19. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect:

Changes to our services;
Changes to website functionality;
New technologies or service providers;
Changes to our data-processing practices; or
Changes to applicable legal or regulatory requirements.

The revised Privacy Policy will be published on this website together with an updated effective date.

We encourage users to review this page periodically.

20. Privacy Requests and Complaints

If you have a question, concern, complaint or request relating to this Privacy Policy or the manner in which we process personal information, please contact:

Black Swan Real Estate LLC
Dubai, United Arab Emirates
Email: info@blackswanrealestate.ae
Website: blackswanrealestate.ae

We will review privacy-related requests and complaints and respond in accordance with applicable legal requirements.

If a matter cannot be resolved directly with us, you may also have the right to raise the matter with the competent UAE data protection or regulatory authority, as applicable.